Last Updated: 2 June 2026

1. Introduction

FirstWhistle (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our mobile application (the “App”).

2. Information We Collect

We collect the following types of information:

2.1 Contact Information

• Name: Your first and last name for account identification and management
• Email Address: Your email address for account management and communication
• Phone Number: Your phone number for user authentication and push notifications

2.2 User Account Information

• User ID: A unique identifier for your account
• User Type: Whether you are a player, parent, manager, or coach
• Team Information: Teams you are associated with, team names, and team types
• Child Information: If you are a parent, information about your child(ren) associated with the account

2.3 Device Information

• Device Tokens: Unique device identifiers used to deliver push notifications to your device

2.4 Usage Data

• Product Interaction: Information about how you interact with the App, including session recordings, click tracking, and heatmaps (collected through Microsoft Clarity analytics)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the App’s functionality
• Authenticate your identity and manage your account
• Send you push notifications about matches, team updates, and invitations
• Analyse app usage to improve our services (through Microsoft Clarity)
• Facilitate team management and communication

4. Third-Party Services

We share certain information with the following third-party service providers:

4.1 Microsoft Clarity

We use Microsoft Clarity for analytics and user behaviour tracking. Microsoft Clarity collects:

• User ID and name
• User type and team information
• Session recordings, click tracking, and heatmaps

This data is used for analytics purposes and is linked to your identity. Microsoft Clarity’s privacy policy can be found at: https://privacy.microsoft.com/en-us/privacystatement

4.2 Firebase Cloud Messaging (Google)

We use Firebase Cloud Messaging to deliver push notifications to your device. We share device tokens with Google for this purpose. Google’s privacy policy can be found at: https://policies.google.com/privacy

4.3 Stripe

Payment processing is handled by Stripe on our servers. Payment information is processed server-side and is not collected by the mobile app. Stripe’s privacy policy can be found at: https://stripe.com/gb/privacy

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Opt-out of analytics tracking (though this may affect app functionality)
• Withdraw consent for data processing

8. Children’s Privacy

Our App may be used by children under 13 with parental consent. For children aged 13 or younger, contact information is not required during registration and can be added later by a parent or guardian. We take special care to protect children’s privacy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: